Delivery options and returns

Delivery

Delivery Locations

Products purchased on the Site can be delivered to:

  • Metropolitan France
  • International zone 1 : Deutschland, Belgium, The Netherlands and Luxembourg
  • International zone 2 : The United Kingdom, Italy, Spain and Switzerland
  • International zone 3 : Austria, Ireland and Portugal
  • International zone 4 : Hungaria, Poland, Czech republic, Slovaquia, Slovenia, Estonia, Lithuania, Latvia and Denmark
  • International zone 5 : Greece, Island, Finland, Norway, Sweden, Croatia and Romania

The products are delivered to the address specified by the Customer when the order is placed.

Delivery to PO boxes and military bases will not be guaranteed.

Delivery Times

A colour system indicates the state of a product’s stock. The words “Add to Cart” are:

•             Green: The product is in stock.

•             Orange: The product’s stock needs to be replenished (the time required is specified on the items’ product pages).

When the item is shown as in stock on the Site, the delivery date is determined by the sum of the two following elements:

1. The shipping time (24 to 48 h): verification of the information entered, including payment of your order + order preparation + receipt of the parcel by the carrier.

2. The delivery of your parcel by the carrier according to the delivery method chosen by you on the Site.

Private carrier: 4-12 days (the time varies depending on the quantity and location).

Post: Delivery times are those of La Poste and therefore depend on the services of this company. The delivery time generally observed is 48 hours.

Pursuant to Article L114-1 of the Consumer Code and for any order for an amount equal to or greater than € 500, the Customer has the right to request the cancellation of the order if more than 7 days are exceeded past the originally expected delivery date (provision not applicable for non-EU residents). The Client shall cancel the order by sending a registered letter with acknowledgment of receipt to Equi-Clic - 1, impasse des Photinias - 44300 Nantes.

 Delivery Methods

La Poste for any order weighing less than 30 kg.

Private carrier for any order weighing more than 30 kg.

 Shipping Fees

Shipping fees will be charged in addition to the price of the product.

The fee depends on the delivery method chosen by the Customer, the geographical area, and the weight of the order. They will be shown to the Client at the end of the order before confirmation by the Client.

Metropolitan France : Free shipping for orders over than 100€* (tax included). 

International zone 1 : Free shipping for orders over than 250€* (tax excluded).

International zone 2-3-4-5 : Free shipping for orders over than 450€* (tax excluded).

*except very heavy bulky items : horse bedding, horse feed and LA GEE.

 Receipt

Delivery by private carrier: Upon receipt of the order and before the departure of the carrier, the Customer must open the package and verify its contents, both in terms of compliance and quantity of products, before signing the delivery slip. Any required reservations may be legibly noted on the slip, in a detailed fashion, as accurately as possible, in the case of observed anomalies (breakage, damage, non-compliance: Error of missing or different products, colours and/or sizes, etc). In this case, the parcel delivery must be refused. These reservations and information shall be communicated to the Equi-Clic company either by email info@equi-clic.com or by phone at the following number: +33 9 70 40 61 21 (non-surcharged number), properly specifying the corresponding order number.

Caution: In the absence of reservations or in case of insufficient reservations, Equi-Clic reserves the right to refuse the return, exchange or refund of the products. Once you have signed the delivery note, without specifying any reservations, the carrier and Equi-Clic shall be indemnified with respect to any damages incurred during delivery operations.

It is recalled that the words “subject to unpacking” is devoid of any legal effect and does not relieve the customer of their duty to check the condition of the delivered goods. If the carrier does not leave you time to check the condition of the goods (quality and quantity), for any reason, it is imperative to note this on delivery note and to have it countersigned by the driver. In the absence of precise reservations on the delivery note, the goods shall be deemed as delivered in conformity.

Delivery by La Poste / Colissimo: In case of non-compliance during delivery, you must necessarily provide reservations on the delivery note or reject the goods. Failure to comply with these provisions clears Equi-Clic from any responsibility. Therefore, your order can be neither re-delivered nor refunded.

RIGHT OF WITHDRAWAL AND RETURN

 General Terms and Conditions

Pursuant to Article L. 121-20 of the Consumer Code, the Customer has a withdrawal period of 7 clear  days from the delivery of the product allowing them to cancel all or part of the order and return the product at their own expense.

This does not apply to products manufactured according to the purchaser’s specifications, personalised or which, due to their nature, cannot be re-shipped or are liable to damage. We will only accept products returned in their entirety in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will neither be refunded nor exchanged.

To exercise the right of withdrawal, the purchaser must :

  1. Access the "Orders History" section of his or her account.
  2. Select the order from which he wants to return an item.
  3. Select the product(s) that s/he wishes to return by checking the box next to its name(s).
  4. Add an explanation, in order for the shop team to better understand why the customer wants to return this product.

Once the form is complete, the purchaser clicks on "Make an RMA slip", and the request is sent to Equi-Clic.

If Equi-Clic accepts the request, the purchaser must return the products concerned, using the carrier of their choice, to the following address:

Equi-Clic
Service retour
1 impasse des Photinias
44300 Nantes
FRANCE

The product must be returned by the purchaser within a maximum of 7 working days from the receipt of the parcel. This right of withdrawal is without penalty, except the cost of return.

Assuming the right of withdrawal is exercised, the Customer has the option to request a refund of monies paid, the creation of a credit or a product exchange. In the case of an exchange, the re-shipment will be at the Customer’s expense.

The maximum legal repayment period is 30 days, reduced to 15 days by Equi-Clic.

It is recommended to attach a copy of the purchase invoice to the return.

 Return of products out of warranty or withdrawal period

Any return of non-warranty or out of warranty products beyond the withdrawal period must be requested by writing (email or mail) in advance.

Following authorisation and agreement by Equi-Clic, the parcel will be returned at the Customer’s expense. The Customer will then be entitled to a credit for the amount of the returned product, sent by email and with no expiration date.

Any parcel unclaimed or returned due to incorrect address, and without any contact by the Client within the legal withdrawal period of 7 days, will be treated as a return of non-warranty product outside the legal withdrawal period. A credit will therefore be assigned to the Customer’s account.

 Return Following the Delivery of a Product Different from That Ordered

If the received product does not match the ordered product (incorrect reference, wrong product colour, missing functions listed in the item’s description...), the Customer may request a refund or a product exchange.

The return shipping costs following a preparation/logistics mistake are handled by Equi-Clic.