I received my order but I have a problem...
3.1 What items can I return and how? What should I pay attention to during the fitting? Who pays the return costs and how is the order or product refunded?
In accordance with the provisions of Article L 121-20 of the Consumer Code, the Customer has 14 days to have the retractation form sent, it allows him to cancel all or part of his order and return the Product at his expense.
This option is not applicable to Products manufactured according to the buyer's specifications, customized or which, due to their nature, cannot be reshipped or are likely to deteriorate. Only products returned as a whole in their original packaging, complete and intact, and in perfect condition for resale, will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
To exercise his right of retractation, the buyer must:
1. Access to the client account.
2. Select the order containing the product to return.
3. Select the product(s) to return by checking the box.
4. Add an explanation, so that we understand why the order is being returned.
Once the form is completed, click on "Confirm product return" so that the request can be sent to the Equi-Clic after-sales service.
If the return agreement is obtained, the buyer must return the product(s) concerned, via the carrier of his choice, to the following address:
Equi-Clic c/o Cosphalog
18 rue des frères Chappe - ZI Ouest
72200 La Flèche
The Product must be returned by the buyer, within a maximum of 14 clear days following receipt of his package. Shipping costs (to return us the product) are paid by the client.
As soon as the parcel arrives at our warehouse, the refund will be processed.
Please join the invoice to make it quicker and easier for the staff.
3.2 The item received is not the one I ordered
In this case, 2 possibilities:
- You thought this article was different. In this case, you will need to return your package.
- Tour orderes somes items and you have just received totally different ones. In this case, please send us two photos (product photo and label photo with reference) to this address: firstname.lastname@example.org. Thus, we will take care of sending the right products to you very soon.